Free Standard Shipping for orders over R500 (Excluding outlying areas)

Flex Neck Utility Lighter

Before sending your Flex Neck Utility Lighter; perhaps the following will help:

Warranty & Instructions 

(select your language and product)

Use Genuine Zippo Butane Gas 


If your Flex Neck Utility Lighter still does not function properly after viewing the above instructions and is within 1 year of purchase, please contact consumer relations, by following the instructions below:

Please do not attempt to perform repairs yourself as it could damage the lighter beyond repair.



1. DO NOT Mail The OUL® Utility Lighter

  • Use a courier or hand it in to your nearest tobacconist/Zippo stockist 


2. Preparing To Contact:

If you contact us by telephone or e-mail, the following information is helpful in order to assist you with your Flex Neck Utility lighter.

  • Name
  • Address
  • Telephone number
  • E-mail address
  • Date code – found on the bottom of the lighter
  • Proof of purchase
  • An e-mail containing a photo of your lighter and a photo of the bottom date code stamping on the lighter will be needed whether contacting by telephone or e-mail.


Click here to view and print the repair form


    3. Contact Us:

    Your satisfaction is extremely important to us.  Consumer Relations business hours are Monday-Friday 8:00 am to 4:30 pm.  Should all our representatives be assisting other customers and you receive voice mail, please leave a message and we will definitely return your call.

    • E-mail:

    If it is determined that your lighter is covered by the 1 year warranty and is eligible for replacement, one will be sent to you.  If exact product replacement cannot be made; due to unavailability, we will send a replacement comparable in style to the original.

    Questions? Click Here.